At ECOPAQ.ca, we are committed to providing high-quality, eco-friendly packaging products. Please review our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns within 15 days of the delivery date under the following conditions:
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Items must be brand new, unused, and unopened
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Products must be in original packaging, with all seals intact
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Items showing signs of use, opening, damage, or tampering are not eligible for return
Returns that do not meet these conditions will be refused and returned to the customer at their expense.
2. Non-Returnable Items
For hygiene, safety, and sustainability reasons, the following items cannot be returned:
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Opened or used packaging products
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Items removed from original packaging
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Custom, special-order, or bulk-discount items
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Clearance or final-sale items
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Products damaged due to improper storage or handling after delivery
3. How to Request a Return
To initiate a return request, please contact us within 15 days of delivery at:
Please include:
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Order number
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Product name(s)
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Reason for return
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Photos (if applicable)
Return requests submitted after 15 days will not be approved.
4. Return Shipping
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Customers are responsible for all return shipping costs
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Original shipping charges are non-refundable
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We strongly recommend using a trackable shipping method
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ECOPAQ.ca is not responsible for lost or damaged return shipments
Returned items must be shipped to the address provided by our support team. Unauthorized returns will not be accepted.
5. Refunds
Once the returned item is received and inspected:
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days
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Refunds cover the product cost only (shipping and handling fees are excluded)
If the returned product does not meet our return conditions, no refund will be issued.
6. Damaged or Incorrect Items
If you receive an item that is damaged during transit or incorrect, please notify us within 48 hours of delivery with clear photos of:
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The product
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Packaging
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Shipping label
We will assess the issue and provide a replacement or resolution at our discretion.
7. Order Cancellations
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Orders may only be cancelled before shipment
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Once an order has shipped, it cannot be cancelled and must follow the return policy
8. Policy Updates
ECOPAQ.CA reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates will be posted on this page and take effect immediately.
9. Contact Us
For any questions regarding returns or refunds, please contact: